Q: Can you make special customized design for the our project?
A: Yes. We have the design department. If you can provide us the size of your area, our designer could make the design according to your area dimension and your special requirements.
Also you can choose the popular designs from our catalog,and we change some parts to fit your ground.
Q:How to maintain and clean the outdoor playground equipment?
A: Usually under normal use, no maintaince work needed, as our raw material is galvanized pipe and LLDPE plastic, high-strength and never fade, smooth surface, no need worry to use for outdoor .
Q: How long is the warranty time for the outdoor playground equipment?
A: Warranty time: 1 Year. Warrant conditions see below:
If any quality problems occours during warranty time(under normal standard use),
for example, crack of plastic accessories, color fading and damage of the iron parts etc.
The buyer should inform the seller within 14 days after finding the quality problems. And the buyer should provide the same quality and new accessories free within 30 days.
Q: Do you have any certificate of the outdoor playground equipment?
A: Yes, CE, TUV,CE,ISO,NOHS available.
Q: Could we install the outdoor playground equipment ourselves?
A: Yes, we will provide the 3D DESIGN PLAN for installation to you first, if your team can not handle it still, we can send our engineer to come for assistant, make sure the installation go through smoothly.